Shipping policy
Last updated: 7/4/2023
Thank you for choosing Reverse Concept! We are committed to providing you with the best shopping experience, including prompt and efficient delivery of your orders. This Shipping Policy outlines our shipping practices, delivery options, and related information. Please take a moment to read through this policy to understand how your orders will be handled.
Processing Time:
Orders are typically processed within 2 business days after receiving payment.
During peak seasons or special promotions, processing times may be slightly longer, but we will always strive to process your order as quickly as possible.
Shipping Methods:
We offer several shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process, and you can choose the one that suits you best.
Our standard shipping methods include economy or standard shipping and express shipping. Delivery times and costs vary based on your selected shipping method and destination.
Delivery Time:
Delivery times depend on the shipping method you select and your shipping address.
Estimated delivery times are as follows:
Standard Shipping: 3 to 7 business days
Express Shipping: 2 to 3 business days
International Shipping: 7-14 business days
Please note that these are only estimates, and actual delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.
Shipping Costs:
Shipping costs are calculated based on the weight, dimensions, and destination of your order.
During the checkout process, you will see the applicable shipping charges before confirming your order.
Order Tracking:
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment's progress.
You can also log in to your Reverse Concept account to view the order status and track your package from there.
International Shipping:
We offer international shipping to most countries. However, customs policies and import duties may apply in your country.
Any additional fees, taxes, or customs charges are the responsibility of the buyer. Please check with your local customs office for further information.
Address Accuracy:
Please ensure that you provide the correct and complete shipping address during the checkout process.
Reverse Concept is not responsible for delays or non-delivery caused by inaccurate or incomplete address information.
Order Packaging:
We take great care in packaging your order to ensure it arrives in excellent condition.
If your package appears damaged upon receipt, please notify us immediately.
Order Status and Support:
If you have any questions about your order or shipping, our customer support team is available to assist you.
You can contact us via email at lguerrero@reverse-concept.com.
Shipping Restrictions:
Some items may be subject to shipping restrictions due to their nature, size, or destination regulations. In such cases, we will notify you during the checkout process.
Please note that this shipping policy is subject to change without prior notice. Any updates will be posted on our website and will be applicable to new orders placed after the effective date of the updated policy.
Thank you for choosing Reverse Concept for your purchase. We look forward to serving you with exceptional products and services.
Reverse Concept San Juan, Puerto Rico
Website www.reverse-concept.com
Email: lguerrero@reverse-concept.com